Online Shop Policies
About Our Skincare Products:
Dr. Steele Johnson personally selects all of our skincare products. We carry only the highest quality skincare products, which meet these exacting standards:
- Medical / Dermatologic Grade
- Formulated with natural, quality ingredients
- Cruelty Free
For health and sanitation purposes, we cannot accept returns on used skincare products purchased through our website. All sales are final and non-refundable, except in the following circumstances:
- If you have an adverse reaction to a product, we will accept a return within 7 days of purchase. In such cases, an account credit will be issued (no refund).
- If you believe a product or packaging was delivered in a defective or unusable condition, please contact us to resolve the issue. Quality and patient/customer care are extremely important to us and we will always do our very best to correct any such issues with as minimal inconvenience to you as possible.
If you need to initiate a product return, please call our office at (770) 464-6000 and one of our product specialists will assist you.
Product Shipping Rates:
Our standard shipping rate is $4.95 per order and FREE for orders over $100.
If you need a product shipped internationally please call our office at (770) 464-6000 and one of our patient coordinators will be happy to assist you.
Product Shipping Methods:
Products purchased through our online store, the SD Online Shop, are shipped within 1-2 business days from purchase completion. We utilize the services of USPS, UPS, and FedEx couriers, depending on what makes most sense for the customer’s shipping location.
If, for any reason, you require a specific delivery courier, please contact us beforehand to see if something can be arranged to make your purchase and delivery as smooth as possible. Sometimes in rural areas it’s difficult or impossible to use certain carriers, so if you’re aware of such issues, please contact us before purchasing to make sure we can accommodate you.
Product Tax Application:
Because we have a physical location, we are required by law to collect Georgia state sales sax on all physical/product purchases from the SD Online Shop, except those made by customers residing in sales tax exempt states.
Sales tax exempt states include: Alaska, Delaware, Montana, New Hampshire, and Oregon.
Purchases shipped to all other US states will incur the Georgia state tax rate, which is 7.5% at the time of writing. This charge is subject to change with the fluctuations in state rates going forward.
Skincare Product Disclaimer:
As skincare and skin health experts, we stand behind our dermatologist-curated collection of high quality products. Please note that we do not own or have any affiliate relationships with any non-SD skincare brands, and we cannot guarantee successful results from using any skincare items purchased through Steele Dermatology’s online shop, the SD Online Shop.
Everybody’s skin is very different and sometimes sensitive to skincare product ingredients. Please be sure to read the product ingredients before purchase, especially if you have known allergies. If a product in our online shop does not include a list of ingredients, you can always contact us to confirm. We cannot guarantee or be held responsible for any allergic reactions or discomfort that may be experienced from the use of any product purchased through Steele Dermatology. Although such instances are rare, it’s impossible to foresee if an individual will have any adverse affects from any specific skincare product. We do encourage you to seek our professional advice regarding product selection, especially if you feel you are susceptible to certain ingredients or particularly sensitive to skincare products in general.
When possible, we include the full list of ingredients provided directly from each brand for products offered within the SD Online Shop. Please be aware that, without notice, skincare manufacturers may change the ingredients of their products with new releases. Although we work diligently to provide the most accurate and up-to-date data and descriptions for all of the products we offer, we cannot guarantee the accuracy of this data or the ingredients displayed within the product pages of the SD Online Shop. If you discover any inaccuracy in the product data displayed within the SD Online Shop, we would greatly appreciate your valuable input and notification – please contact us and we will look into the matter immediately.
Online Shop Website Security
To process payments through the SD Online Shop, we use the secured payment processor, PayPal, with the added layer of encryption provided by our website’s 256 bit SSL Certificate. Your sensitive payment data utilizes PayPal’s ultra secure payment processing system. As such, none of your payment information is stored by us. While it may be convenient to store your payment data within your SD Shop Account for future purchases, it is markedly less secure and is not HIPPA-compliant. Therefore, this option will never be offered through Steele Dermatology or the SD Online Shop.
PayPal does offer secured storage of encrypted payment and customer data within their platform. For more information, please visit PayPal’s website.
Your SD Shop Account
When you purchase any product through the SD Online Shop, you have the option of creating a user / customer account (aka your SD Shop Account) that stores non-sensitive data to facilitate faster purchases in the future. Account holders also receive exclusive promos and invites that non-account holder won’t receive.
Data that is stored within your SD Shop Account, should you create one, includes the following:
- Your name and email address. Your email address serves as your username to access your account, and your password is stored fully encrypted in our website’s database. That means your password cannot be retrieved in any form, but you can always reset your password, should you lose track of it.
- Your billing and shipping addresses (which you can manage through your SD Shop Account anytime).
- Your order history.
- Any downloads you have purchased or received in promotion.
Creating an SD Shop Account is not a requirement to purchase any of our skincare products online. It’s simply offered as a convenience for future purchases, but you can checkout as a guest as well. In the latter case, none of your data is retained at all. When you checkout as a guest, you will still receive order email notifications, but your order history or details cannot be retrieved online. If needed, you can retrieve purchase data by contacting us to request our Accounting Team look up your purchase transaction details.
Deleting Your SD Shop Account
If, for any reason, you wish to have your SD Shop Account removed from our website, we will comply asap. Please note this action is irreversible, and once enacted all data associated within your account will be wholly deleted from our website and database, thus becoming irretrievable. This data includes names, email addresses, billing and shipping addresses, order history, and all downloads you may have purchased or received in promotion. Please note that purchased downloads are usually sent as attachments with your original purchase receipt email, except in cases where the download file size exceeds that allowed by the email client. You most cases, you may be able to retrieve your downloads within these purchase emails even after a successful deletion request of your SD Shop Account has been performed.
Unsubscribe from Mailing Lists
Please note that deletion of your SD Shop Account will not remove you from any Steele Dermatology mailing lists that you are subscribed to. To ensure proper website security, our email mailing list management processes are completely separate from our online store data and these emails must be manually unsubscribed.
To unsubscribe from any of our mailing lists, simply click the “Unsubscribe” link at the bottom of any email sent to said mailing list and you will be automatically unsubscribed from that mailing list. If you cannot locate an applicable email to click the “Unsubscribe” link, please contact us and we’ll remove you manually.